I can login, but videos don't play

What if I can login, but my videos don't play?

If you’re able to log in but the videos aren’t playing, it’s usually something simple to fix. Try these quick steps:

1. Refresh and Restart

  • Log out, close your browser or app completely, then log back in.

  • If you’re on a browser, refresh the page or try using Chrome or Safari for the best performance.

2. Check Your Internet Connection

  • A stable connection of at least 5 Mbps is recommended for smooth playback.

  • If your Wi-Fi is weak, try switching to another network or restarting your router.

3. Clear Cache or Update the App

  • On a computer, clear your browser cache and cookies.

  • On mobile or TV apps, make sure the Foundation Training Streaming app is updated to the latest version.

4. Try Another Device

  • If possible, log in at
    www.ftstreaming.com
    from another device (like a phone, tablet, or laptop) to see if the issue continues. This helps rule out device-specific issues.

5. Disable VPNs or Ad Blockers

  • If you use a VPN or browser ad blocker, temporarily disable them, as they can interfere with video playback.

If none of these steps fix it, please send a message to info@foundationtrainning.com with:

  • The device and browser (or app version) you’re using

  • A quick note about what happens when you hit play (e.g., spinning wheel, black screen, or error message)

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