What to Include in a Foundation Training Support Request

What to Include in a Support Request

A few key details help us resolve your request more quickly.

Start with:

  • Your name
  • The email connected to your account
  • A brief description of the issue

For billing or subscription questions

Include:

  • Transaction date
  • Charge amount
  • Last four digits of the card
  • Screenshot or receipt, when available

Never send your full credit card number.

For app or streaming issues

Include:

  • Device type
  • Operating system
  • Browser or app version
  • Video or program title
  • Timestamp where the issue occurs
  • Exact error message
  • Screenshot, when available

What can Foundation Training support help with?

Our team can assist with:

  • Website account access
  • Login and password guidance
  • Finding the correct account email
  • FT Streaming access
  • Website subscription and billing questions
  • Duplicate-account review
  • App and playback troubleshooting
  • General membership questions

What can Foundation Training support not manage?

We cannot directly edit, cancel, or refund subscriptions purchased through a third-party app store. Those purchases must be managed through the store account used to make them, such as your Apple ID or Google Play subscription settings.

We also cannot:

  • Retrieve or provide your existing password
  • Access full credit card numbers
  • Diagnose your internet connection, device, or operating system
  • Provide medical advice through technical support

Email support:
 info@foundationtraining.com

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