How do I contact support?
If the help center does not answer your question, submit a support request with enough detail for the team to help quickly.
Include your full name, the email connected to your account, what you are trying to access or fix, and any screenshots or charge details if relevant.
For movement or medical concerns, support can help direct you to general resources, but medical questions should be addressed with a qualified healthcare provider.
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What to Include in a Support Request
A few key details help us resolve your request more quickly. Start with: Your name The email connected to your account A brief description of the issue For billing or subscription questions Include: Transaction date Charge amount Last four digits of ...
How do I fix playback or app issues?
Try refreshing the page, closing and reopening the app, checking your internet connection, and updating your browser or app. If you are on the website, try another browser or device. If you are in the app, check for updates and restart the device. If ...
How do I reset my password?
On the www.ftstreaming.com log in page choose the password reset option and enter the email connected to your account. Then check your inbox for the reset email. If you do not see it, check spam, promotions, or junk folders. Make sure you entered the ...
How do gift memberships work?
Gift options are available through the Foundation Training shop. The recipient uses the gift or promo information to access FT Streaming through their own account. Make sure the recipient uses the correct email when redeeming or creating access. If ...
How do I find programs and videos?
Log in to FT Streaming and use My Library, Programs, or Search to find videos. My Library shows content connected to your account, while the broader program areas help you explore available classes and plans. If you are new, start with Build your ...