How can I fix playback or buffering issues?
If your Foundation Training videos are buffering, freezing, or not playing smoothly, try the steps below to improve performance.
On a web browser:
-
Check your internet connection — a stable connection of at least 5 Mbps is recommended.
-
Try refreshing the page or restarting your browser.
Clear your browser cache and cookies, then log back in at
www.ftstreaming.com
.
-
If the issue continues, try using a different browser such as Chrome, Safari, or Firefox.
On the mobile app (iOS or Android):
-
Close and reopen the app.
-
If videos still buffer, log out and back in.
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Check for any pending app updates in the App Store or Google Play.
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If the issue persists, delete and reinstall the app to reset your connection.
On Roku or Smart TV:
-
Restart your device and relaunch the Foundation Training app.
-
Check your Wi-Fi signal strength or try connecting via Ethernet.
-
Reduce other internet activity (like streaming or downloads on other devices).
If playback issues continue after these steps, please email
info@foundationtraining.com
with your device type, browser or app version, and a short description of the issue so we can help troubleshoot further.
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