What should I do if I cannot find something I purchased?
First confirm that you are logged in with the email used for the purchase. Then check My Library for the content, bundle, or program.
If you have more than one email address, try the one used at checkout. Missing content often happens when a purchase is connected to a different account than the one currently logged in.
If you still cannot find it, contact support with your purchase email, login email, order details if available, and the name of the missing content.
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